道歉信范文英语回应客户投诉(推荐39篇)

道歉信范文英语回应客户投诉1

Dear Mr. Smith,

I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday.

I feel ae to your office during your office hour on Monday to discuss this possibility e reasons, you can not meet him at the airport on time. Write a letter asking to eething really wrong and that I must apologize. I'm so sorry. Please forgive me, and GIVE ME ANOTHER CHANCE!

Yours,

Olivia

道歉信范文英语回应客户投诉2

Dear Bob,

I am writing to express my apology to you. Several days ago, I borrowed your music CD when I lived in your house. Unfortunately, after I came back from Canada, I found it in my luggage. I was in such a hurry that I forgot to return it to you 。I will send it to you by post or express as soon Sincerely yours,

道歉信范文英语回应客户投诉3

dear kate:

excuse me for my long delaying in returning to you your robinson crusoe which i read through with great interest。 i had finished reading the book and was about to return it when my cousin came to see me。 never having seen the book， she was so interested in it that i had to retain it longer。 however， i hope that in view of the additional delight thus afforded by your book， you will overlook my negligence in not returning it sooner。

thanking you again for the loan。

sincerely yours，

tom

道歉信范文英语回应客户投诉4

Dear David，

I’m writing this letter to express my sincerely appologies to you for losing the book you lent to me. I’m very appreciated you lent it to me. In order to give it back to you as soon as possible, I took it to the library yesterday.

I also borrow some other books in the library before I left. Unluckily, when I arrived at my dormitory, I couldn’t find your book. I searched all my dormitory and the road from the dormitory to the library. The next day I also looked for the library.

However, I couldn’t find your book. I’m sorry I can’t give back to you on time as I promised before. But I will buy a new one for you you can accept my appologies.

Yours Sincerely,

Li Lei

道歉信范文英语回应客户投诉5

Dear Bob,

I am writing to express my apology to you.

Several days ago, I borrowed your music CD when I lived in your house. Unfortunately, after I came back from Canada, I found it in my luggage.

I was in such a hurry that I forgot to return it to you .I will send it to you by post or express as soon Sincerely yours,

Li Ming

道歉信范文英语回应客户投诉6

Dear Kate:

Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest. I had finished reading the book and was about to return it when my cousin came to see me.

Never having seen the book, She was so interested in it that I had to retain it longer. However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner. Thanking you again for the loan.

Sincerely yours,

xxx

道歉信范文英语回应客户投诉7

Dear Bob

I have just come back and to my surprise, I have found a music CD borrowed from you in my luggage. I am writing the letter in purpose of apologizing for my inability to return it to you.

There are, to my mind, several urgent measures might be taken to solve the problem. On the one hand, I could deliver the CD with express mail and approximately, four days later, you would receive it. On the other hand, I would like to pay for it provided that you might agree with the idea. Once again, I am terribly sorry for any inconvenience caused.

Hope you can accept my apologies and send me a reply at your earliest convenience. My appreciation to you for your prompt attention is beyond words.

Yours sincerely,

Li Ming

道歉信范文英语回应客户投诉8

Dear Sarah,

I am terribly sorry to tell you that I am unable to attend your birthday part next Thursday evening. That is oorroised.

A major business partner of our company pany him there to negotiate about a neplishment of your dream.

Hoe to your office during your office hour on Monday to discuss this possibility with you.

Once again, I apologize for any inconvenience caused.

Sincerely yours,

Wang Hua

道歉信范文英语回应客户投诉9

Dear Mr Minister,

On behalf of the United States Government, I now outline steps to resolve this issue.

Both President Bush and Secretary of State Powell have expressed their sincere regret over your missing pilot and aircraft. Please convey to the Chinese people and to the family of pilot Wang Wei that we are very sorry for their loss. Although the full picture of what transpired is still unclear, according to our information, our severely crippled aircraft made an emergency landing after following international emergency procedures. We are very sorry the entering of Chinas airspace and the landing did not have verbal clearance, but very pleased the crew landed safely.

道歉信范文英语回应客户投诉10

Dear XX,

I am terribly sorry to tell you that XX,and I am writing this letter to show my deep accept my sincere apology with hope you will understand my situation and excuse me forXX.

The reason why XX is that circumstance, was not my power to XX.

If possible,I would like to suggest shall be obliged if you will kindly write and tell me am looking forward to seeing you again.

Yours,

道歉信范文英语回应客户投诉11

Dear Sir or Madam,

I m writing to lodge the complaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company.

Frankly speaking, Sun Appliance has always been my favorite. On April 4, 20_, I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.

I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can t, I am afraid that I will request for full amount of refund or a new air conditioner.

I would appreciate all your assistance in this matter. If you have any questions, please don t hesitate to contact me. Look forward to your re*.

Yours Sincerely,

Li Ming

道歉信范文英语回应客户投诉12

dear charlie, kindly excuse me for my not being able to see you off at the airport this saturday as i have promised. a major business partner of our company will be attending an important conference in xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. i have just been informed of this plan and am happy about the decisionthis is an opportunity to both dilay and enhance my abilities, so i am afraid i cannot be present at the airport. pursuing study overseas is an essential step in the accomplishment of your dream.

道歉信范文英语回应客户投诉13

Dear Mr. Wang，

I am much grateful to be employed by you two months ago as an editor for your magazine Design & Fashions. I appreciate the opportunity of having worked here with you and other colleagues.

The experiences will be unforgettable throughout my , as a young man whose primary interest is in computer science rather than fashion designing, I find my present job doesn’t fall in with my previous training and strength.

I therefore decide to quit this job for something else that may conform to my former accept my sincere apologies for any inconvenience my leaving may cause.

道歉信范文英语回应客户投诉14

Dear Bob,

I have just returned home and thanks for your kind help during my stay in Canada. Unfortunately, when I opened my luggage, I found the music CD that I forgot to return to you. I am really sorry for would like to pay for it so you can buy another copy at your local store.

If you want to keep exactly the same one, I can mail the CD to you as soon as possible. Again I apologize for the inconvenience I have accept my sincere apology and reply to me at your earliest convenience and advise me of your wishes.

Yours sincerely,

Li Ming

道歉信范文英语回应客户投诉15

Dear Zhang,

I am really sorry to tell you that I was unable to attend your birthday party yesterday evening.

That is owing to the fact that my old friends visited my house without telling me the exact time.

I had to entertain those friends with my passion in the entire evening,and I will continue to entertain them in the following two days.

I really regret that I haven't go to celebrate your birthday personally and had missed a wonderful chance to enjoy myself with our kind colleages.

I have prepared a pretty gift to you yesterday and will send to you this afternoon to show my best birthday wishes.

Besides, I trust that you will understand me.

Best wishes,

yours sincerely,

Tom

道歉信范文英语回应客户投诉16

Dear Sir:

My name is Raymond, I am writing to tell you something about your restaurant questions.

Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when e on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training about etiquette.

Thank you for your time and kind consideration.

Sincerely yours

Raymond

道歉信范文英语回应客户投诉17

Dear Mr. XX,

I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. Please forgive us for he have got something urgent to manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in net Monday. I must genuinely make an apology to you for my failure of keeping my promise again.

Yours,

XXX

道歉信范文英语回应客户投诉18

Dear Sir/ Madam:

We fully understand the situation, and we admit its our mistake, please accept our sincere apology to you. Here is the solution........ if you disagree please do let us know and we.

will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.

Wish you all the best

yours,

回复投诉信英语作文3篇扩展阅读

回复投诉信英语作文3篇（扩展1）

——英语作文投诉信5篇

道歉信范文英语回应客户投诉19

Dear Kate:

Excuse me for my long delaying in returning to you your “Robinson Crusoe” orrow to show my best wishes. Besides, please give my regards to our friends when you meet them at the party.

Cordially,

Li Ming

道歉信范文英语回应客户投诉20

dear david:

i am afraid that you will think me unpardonably negligent in not having answered your letter dated 7,december sooner,but when i have told you the reason,i trust you will be convinced that the neglect was excusable. when your letter arrived,i was just in hong kong. as my family could not forward it to me during my absence,it has been,therefore,lying on my desk until the moment when i took it up. now the first thing i have to hasten to do is to write to you these few lines to express my deep regret.

i enjoyed many pleasant sights during my trip. i shall be pleased to give you an account to of them when i see you next.

sincerely yours,

tom

道歉信范文英语回应客户投诉21

Dear Mr. Robert：

I would like to apologize for the delay in shipping your order. Due to excessive demand last month, it seems impossible for us to process all the orders in time.

However, we sent your order earlier this morning, and we are sure you will receive them by tomorrow.

Please accept our sincere apologies again for any inconvenience we have caused you.

Thank you very much for your consideration.

Yours truly,

NKC Co.

道歉信范文英语回应客户投诉22

Dear Susan:

I’m awfully sorry I forgot to meet you at the railway station yesterday. We had an end-of-term party in our dormitory the night before. I was so proud of the final exam results that I drank like a fish all night. I felt dizzy all day yesterday and had little sense of what I should do.

It was in the evening that I realized I forgot to meet you at the railway station. Since then, I’ve tried to call you several times, but I feel you are still angry with me and wouldn’t answer my phone call. I promise this will not happen and wish you would forgive me.

Love James

道歉信范文英语回应客户投诉23

Dear Mr. Smith,

I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day. I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.

I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.

Sincerely yours,

Wang Hua

道歉信范文英语回应客户投诉24

Dear Frank,

I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week. I read it everyday and intended to finish it next month.

Last night when I came to my room， it was nowhere to be found. I will try to recover it as soon as possible. If I fail to find it， I will get a new book for you.

But I am afraid Cnit can never take the place of the old one. Old books are like old friends. Once lost， they can never be replaced.

They are connected with cherished associations which the new ones can never have. And for this irrecoverable loss， I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future.

Yours truly,

Tom

道歉信范文英语回应客户投诉25

Dear Sir,

I am writing to apologize for the bad performance of the washing machine you bought from our department store. I do hope(希望的语气可以稍微强烈一点) you can accept my sincere apologies.

In fact, the mistake is due to our ignorance(万能开头，啥错误不是失误呀). The manufacturer of the washing machine has cooperated(完成时要注意。) with us for ten years, and never made(过去没有犯过错误，现在有了) a mistake like this, then we did not double check the product.(自己还是有责任的) I want you to know that your trust is very important to us, so we will send(解决方案是将来时) an employee to take the machine back and give you a full refund.

Once again, I am sorry for any inconvenience caused by it, and hope you can accept the apologies.(再次道歉)

道歉信范文英语回应客户投诉26

Directions:

You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.

Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use _Wang Hua_ instead. Do not write the address.

Dear Mr. Smith, I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day. I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.

I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.

Sincerely yours,

Wang Hua

道歉信范文英语回应客户投诉27

Dear XXX:

I am sorry for the late contract. I already mail it to your company but the EMS (Enhanced Message Service) said it would take three mouths to get toXX(国家名). I would track the package. If there is any question, feel free to contact us.

Yours,

XXX

道歉信范文英语回应客户投诉28

I am so sorry the children behaved so badly when you were baby sitting for us last night. It must have been exhausting for you. I really don't know what got into them, though Jane was running a slight fever this morning, so it's possible that she wasn't feeling well.

I told them that if they were going to be so naughty, you would not baby sit them again, and Eric in particular became quite tearful. You really are their favorite baby sitter.

Eric and Jane have both promised that if you will give them another chance they will be _as good as gold._ In any case, this is up to you. Please let me know if you would prefer not to take care of them again.

Regards,

Li Ming

道歉信范文英语回应客户投诉29

Dear xxx,

I am writing this letter to express my apology that xxxxxxxxxxxxxx.

I feel terribly sorry about this. Once again, I am very sorry for any inconvenience caused.

I will be really appreciated if you can accept my apologies and understand my situation.

Yours Sincerely

xxx

道歉信范文英语回应客户投诉30

Dear XXX,

Please accept my deepest apology for the delay to your goods.

I really tried hard but still could not get it done in time as the supplier is lagging and,as you might know,we have public holiday through 1st to 7th 10 days of booking delivery is postponed by so many days.

I feel very sorry but please understand our situation.

Thank you for your generous understanding.

Regards,

XXX

道歉信范文英语回应客户投诉31

dear charlie, kindly excuse me for my not being able to see you off at the airport this saturday as i have promised. a major business partner of our company will be attending an important conference in xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. i have just been informed of this plan and am happy about the decisionthis is an opportunity to both display and enhance my abilities, so i am afraid i cannot be present at the airport. pursuing study overseas is an essential step in the accomplishment of your dream.

道歉信范文英语回应客户投诉32

Dear Tom：

I’m very sorry that I can’t go on a trip to Beijing with you next weekend, which I have promised you. I’m writing to tell you the reason for it. Just now, my cousin, Li Ming, who went abroad for further education last year, informed me that he would return the next Saturday morning.

He asked me to pick him up at the airport with his parents. As you know, we haven’t seen each other for about a year, so I’ll have to help him in the first place. I really hope that you can accept my apologies and understand me.

I would appreciate it if you allow me to fix another time to show you around some places of interest in Beijing. Wish you have a good time this weekend!

Yours,

Li Ming

道歉信范文英语回应客户投诉33

Dear Sarah：

I am terribly sorry to tell you that I am unable toattend your birthday party next Thursday evening. That is owing to the fact that my younger brother suddenly fell ill and was taken to a hospital thismorning. I have to go there immediately and take care of him. As told by thedoctor in charge, it will take around five days for him to recover and I haveasked my boss for a leave.

I really regret that I cannot go to celebrate yourbirthday personally and would miss the perfect chance of enjoying myself withall our old friends. I have chosen a small gift for you and will send it to youtomorrow to show my best wishes. Besides, please give my regards to our friendswhen you meet them at the party.

Cordially

Li Hua

道歉信范文英语回应客户投诉34

Dear XXX,

I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time.

The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait.

By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.

Hope we can meet soon.

Sincerely ,

XXX

道歉信范文英语回应客户投诉35

Dear Miss Dong,

You know that I enjoy your class very ’s interesting and your class last good friend of my senior high school came to see I have to welcome him and take him look around our should I to make up the class? I should let you know in advance .But there are some reasons that I can’t tell hope you will accept my sincere apology.

Regards,

Li Ming

道歉信范文英语回应客户投诉36

Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.

尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。

There are usually long lines waiting for assistanceand for use of the com*r card catalogue.

说等待帮助和使用电子卡片目录总是要排长队。

To avoid crowded conditions, we propose that youuse the library during off-peak hours.

为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。

You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。

The rest are our busiest times.

而其他时间段就是我们最繁忙的时候了。

We always appreciate hearing your comments on the library.

我们一如既往地愿意听取您对图书馆的意见。

Please let us know how you think this is working out.

请来信告知这条建议是否奏效。

Yours faithfully, Li Ming

您真诚的，李明

道歉信范文英语回应客户投诉37

Dear Charlie,

Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised.

A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.

How I wish I could have the chance to share with you my personal feelings and suggestions before you are away! I hereby send you a gift to wish you good

luck. Please forgive me.

Cordially,

Li Ming

道歉信范文英语回应客户投诉38

dear linda,

i am excessively sorry to say that i had failed to keep the appointment that we made last friday.

now, i am writing you this letter of apology to show my deep regret.

please accept my sincere apology. i hope you will understand me and excuse me for my failure to turn reason for my absence was that my mother fell ill at that time.

i had no way out because i had to send her to hospital and look after her.

therefore, it’s not in my power to meet , i want to suggest that we should make another appointment next time.

i shall be obliged if you will kindly write and tell me when and where you will be at convenience.

we may meet again and i hope to see you soon.

道歉信范文英语回应客户投诉39

Dear Tom，

I am indeed very sorry that I can’t go to Beijing with you next week， which I have promised. I feel badly about it and want you to know what happened。

Just now， my cousin， Li Qiong， who left home to Australia for his further study last year，informed me that he will return this Saturday morning. And ask me to pick him up at the airport with his family. You know， we haven’t seen each other for nearly a year。

I sincerely hope you can accept my apologies and understand my situation. I would appreciate your allowing me to make another date to show you around Beijing. Once again， I’m sorry for any inconvenience caused。

Sincerely yours，

Li Hua

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